Revocation policy and revocation form

The following right of withdrawal only applies if you are a consumer. Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed. If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and act in the exercise of your commercial or self-employed activity when concluding the contract, the following right of withdrawal does not apply.

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within 14-days without giving any reason. The withdrawal period is 14-days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. 

To exercise your right of withdrawal, you must inform us (Dr. Massing Cosmetics GmbH, Zeißstr. 13, 30519 Hanover, Germany; phone: 0511-519 420 38; email: by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation:

If you revoke this contract, we must repay you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You bear the direct costs of the return. You must pay for any loss in value of the goods only if this loss in value is due to a handling with you that is not necessary for the examination of the condition, properties and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back)

c/o Logistics - Returns
Zeißstr. 13
30519 Hanover

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notice is on paper)


(*) Please delete where inapplicable.

General notes

The direct cost of returning the goods shall be borne by the customer. Please send the return back to us as an insured package and keep the receipt.

  • Please avoid damage and contamination of the goods
  • Please return the goods to us in the original packaging with all accessories and with all packaging components, if possible.
  • Use a protective outer packaging if necessary.
  • If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

For special promotions where a free gift from the seller to the customer is conditional on reaching a certain order value, the seller reserves the right to reclaim this gift if the required amount is not reached by returning goods. The same applies to promotions in which the customer receives an identical second product by purchasing one product. The seller considers them as one unit in the sense that the withdrawal from the purchase always requires the return of both items. In case of incomplete return, no financial refund can be made.

Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal, but are merely guidance for more convenient processing.