Shipping policy

Your order will be processed as quickly as possible and shipped with a shipping company of our choice. In the shipping confirmation you will receive a link to track the shipment. You enjoy the following advantages:

direct processing of your order
fast shipping to your delivery address
lovingly packed for you
climate-optimized packaging and shipping materials

We ship with DHL Paket Premium as standard.

Shipping costs + delivery time

The shipping costs are calculated by the selected delivery country. They are calculated automatically during the checkout process and offered as follows:

Please note: Possiblecustoms duties and local taxes for importing goods have to be paid by the recipient.

Germany

Shipping costs 4,95 € per order
Free shipping from an order value of 35,00 €
Delivery time: 1-3 workdays

DHL Express: 12,95 € per order
Free shipping from an order value of 150,00 €
Delivery time: Next day (Delivery only Monday-Friday!)

Austria

Shipping costs 7,90 € per order
Free shipping from anorder value of 80,00 €
Delivery time: 1-4 workdays

Switzerland

Shipping costs 9,90 € per order
Free shipping from anorder value of 80,00 €
Delivery time: 2-4 working days; possibly longer due to customs clearance

Zone 1 - EU

Shipping costs 13,25 € per order
Free shipping from anorder value of 100,00 €
Delivery time: 1-3 workdays

Zone 1 - NON-EU (Liechtenstein)

Shipping costs 18,30 € per order
Delivery time: 2-3 workdays

Zone 2

Shipping costs 14,75€ per order
Free shipping from anorder value of 100,00 €
Delivery time: 3-5 workdays

Zone 3 - EU

Shipping costs 13,90€ per order
Delivery time: 3-5 workdays

Zone 3 - NON-EU (Norway)

Shipping costs 18,50€ per order
Delivery time: 5-7 workdays

Important: If the delivery is sent correctly but is not accepted by the customer and/or is not picked up at a station within the time specified by the courier, a new delivery will be made at the customer's expense at standard prices. This also applies to deliveries that cannot be handed over by the delivery service provider due to typing errors in the recipient address field. Therefore, please make sure that your name and address are entered correctly and without error every time you place an order.

Shipping information

Note: On special occasions such as Black Friday, Christmas, Valentine's Day or Mother's Day, the processing of your order may take 3-5 business days plus shipping.

If you still have not received your package after 10 business days, please contact our customer service for the whereabouts of your package.

Delays on the part of DHL

We currently have no information on Corona related shipping delays, you can click on the links below to check if there is any new information that may unfortunately delay the delivery of your package:

Standard Delivery DHL: Corona information from DHL

Standard Delivery Austria: Corona information from Austria Post

Payment

The prices listed on the product pages include VAT and other price components. The following payment methods are available to you:

Shopify Payments

Credit cards: Visa, Mastercard, Maestro and American Express
Klarna invoice
PayPal Express, Google Pay, Apple Pay
eps bank transfer

When selecting a payment method offered via the payment service "Shopify Payments", payment processing is carried out via the payment service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify"). The individual payment methods offered via Shopify will be communicated to the customer in the seller's online shop. Shopify may use other payment services to process payments, which may be subject to special payment terms and conditions, which may be pointed out to the customer separately. Further information on "Shopify Payments" is available on the Internet at https://www.shopify.de/payments.

PayPal

In the case of payment by means of a payment method offered by PayPal, the payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms and conditions of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

Prepayment/Bank transfer

If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date. Our bank details are:

Recipient: Dr. Massing Cosmetics GmbH
IBAN: DE76 2504 0066 0868 9424 00
BIC: COBADEFFXXX
Bank: Commerzbank Hannover
Reason for payment: Order number; customer number if applicable

If you decide to pay your order by prepayment, the following applies: The total amount (incl. taxes and other fees) has to be transferred to our account within 5 working days after conclusion of the contract. Please note that your order will only be shipped after payment has been received.

SOFORT (bank transfer)

If you choose the payment method "SOFORT", the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter referred to as "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the customer must have an online banking account with PIN/TAN procedure that has been activated for participation in "SOFORT", must legitimize himself accordingly during the payment process and must confirm the payment instruction to "SOFORT". The payment transaction will be carried out immediately afterwards by "SOFORT" and the customer's bank account will be debited. More information about the payment method "SOFORT" can be found by the customer on the internet at https://www.klarna.com/sofort/.

Return

After you have taken possession of the goods, you have 14 days to cancel your order. You can find more information about this in our cancellation policy.

Please note that we cannot cover the cost of returning the goods. We ask you to pack the products securely so that no damage can occur during shipping.

Please send your return to the following address:

Dr. Massing Cosmetics GmbH
c/o Logistik - Retoure
Zeißstr. 13
30519 Hannover