Refund policy

Cancellation policy and cancellation form

The following right of revocation only applies if you are a consumer. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. If you are an entrepreneur in the sense of § 14 Bürgerliches Gesetzbuch (BGB) (German Civil Code) and act in the exercise of your commercial or self-employed activity when concluding the contract, the following right of revocation does not apply.

Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Dr. Massing Cosmetics GmbH, Zeißstr. 13, 30519 Hanover; telephone: 0511-519 420 38; e-mail: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you can use the attached model withdrawal form, which is, however, not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation:

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

The direct costs of returning the goods shall be borne by the customer. Please return the goods to us as an insured parcel and keep the receipt.

  • Please avoid damage and contamination of the goods.
  • If possible, please return the goods to us in the original packaging with all accessories and with all packaging components.
  • If necessary, use a protective outer packaging.
  • If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.

In the case of special promotions in which a free gift from the seller to the customer is made dependent on reaching a certain order value, the seller reserves the right to reclaim this gift if the required amount is not reached by returning goods. The same applies to promotions in which the customer receives an identical second product by purchasing one product. The seller considers these as one unit in that the withdrawal from the purchase always requires the return of both items. No financial refund can be made for incomplete returns.

Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal, but are merely instructions for a more convenient procedure.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

c/o Logistik - Retoure
Zeißstr. 13
30519 Hannover

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of consumer(s)

Signature of consumer(s) (only in case of paper communication)


(*) Delete where inapplicable.